Privacy Policy

Effective date: May 16, 2026

This Privacy Policy explains how Hagzz, including the Hagzz mobile application with package name com.unlimitedhagzz.hagzz, the Hagzz website, and related partner services, collects, uses, shares, and protects user data.

1. Information We Collect

Depending on how you use Hagzz, we may collect the following information:

• Account information such as name, phone number, email address, password, language, country, city, and area.
• Profile and booking information such as selected sports, favorite academies, training sessions, reservations, invoices, and cancellation requests.
• Partner or academy information such as commercial name, contact details, addresses, sports, training programs, coaches, and uploaded images.
• Payment-related information needed to process, confirm, refund, or support bookings. Card payments may be processed by third-party payment providers; Hagzz does not intentionally store full card numbers.
• Device and technical information such as device type, app version, operating system, IP address, logs, crash data, and notification tokens.
• Location-related information when you choose or allow location-based features, such as showing nearby academies or training locations.
• Images or files you upload, such as academy logos, banners, coach images, or documents needed for partner operations.

2. How We Use Information

We use information to:

• Create and manage user, academy, partner, and admin accounts.
• Display academies, sports, training sessions, banners, and booking options.
• Process reservations, invoices, cancellations, refunds, and settlement operations.
• Send service messages, booking updates, security notices, and push notifications.
• Improve app performance, fix bugs, prevent fraud, and protect the safety of users and partners.
• Provide customer support and respond to user requests.
• Comply with legal, accounting, tax, and regulatory obligations.

3. Sharing Information

We may share limited data only when needed for operating Hagzz, including with:

• Academies, coaches, and partners involved in your bookings.
• Payment processors and financial service providers for payments, refunds, invoices, and settlements.
• Hosting, cloud storage, analytics, crash reporting, notification, email, and security providers.
• Government, law enforcement, or regulatory authorities when required by law or to protect rights and safety.

We do not sell personal information.

4. Third-Party Services

Hagzz may use third-party services such as cloud hosting, storage, analytics, crash reporting, notifications, maps, and payment providers. These providers may process data according to their own privacy policies and only as necessary to provide their services.

5. Data Retention

We keep personal information for as long as needed to provide Hagzz services, maintain booking records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete it or anonymize it where reasonably possible.

6. Security

We use reasonable technical and organizational measures to protect personal information. However, no online service can guarantee absolute security. Users should keep account credentials confidential and contact us if they suspect unauthorized access.

7. User Choices and Rights

You may request access, correction, deletion, or restriction of your personal information, subject to legal and operational requirements. You may also manage notification permissions from your device settings. To make a request, contact us using the details below.

8. Children

Hagzz is not intended for children under the minimum age required by applicable law. If we learn that we collected data from a child without proper consent, we will take reasonable steps to delete it.

9. International Processing

Your information may be processed or stored in countries other than your own. When this happens, we use reasonable safeguards consistent with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available at this page, and the effective date will show when it was last updated.

11. Contact Us

For privacy questions or requests, contact us at:
Email: info@el7lm.com
Email: hagzz@mesk.qa
Website: https://hagzz.el7lm.com